What clients are saying...
From our very first meeting with Sue, we liked her and what she had to offer. We were so impressed with her friendliness, promptness, thoroughness with every detail, guidance through every phase--start to completion. And even after it was a done deal, she followed up with a visit to our new home. She made it a very satisfying experience.
We have worked with Sue before, but like last time, she outshined as a person and real estate agent. She was always receptive to any questions we had and at any point in time. We love working with Sue and will recommend her and Shorewest to anyone that may be selling or buying in the future.
Travis was great
Sue was pleasant to work with and did her job well.
We rate Sue and Travis 5 stars. They were excellent to work with!!
Sue and Travis were great!! We rate them at 5 stars
Travis was on top of everything! I always felt like everything was taken care of, which greatly reduced my stress levels throughout the whole process. He's extremely knowledgeable, and easy to work with! The selling realtor also loved working with him, so the transaction went very smoothly.
Thank you so much for helping us find our first home! You gave us all the information we needed and walked us step by step. Sue and Travis's recommendations were well-founded and really helpful, they were always on it, checked and double-checked everything for us. WHAT A PLEASURE! She always took or returned our calls and answered every question that we had (and there were a few...). Sue was the BEST realtor I could have hoped for. They went above and beyond. We could not have done this without you both, and we are endlessly grateful for your hard work and expertise, couldn't be happier to have you as our agent to find our sweet home.
Excellent job by Sue and Travis! We put our house up for sale AFTER we moved across the country. Sue and Travis not only helped us through the selling process, they also took great care in making sure our house was ready. They got the best price for our house and went above and beyond our expectations. I can't say enough about this team. We can tell they love their profession and if we had to do it again, we would pick Sue and Travis.
Sue was exceptional in both helping us sell our former house and helping us buy our new one. She was highly knowledgeable about all aspects of the process and described everything clearly and patiently. She devoted significant time to helping us with our search and was always available in person, over the phone, or via text. She checked in with us regularly, without being pushy, as we were preparing our house to sell. She provided abundant, organized, and clear data about the market in general and about our locations of interest, specifically. She provided excellent advice and offered great resources in getting our house ready for for the market. She knew our neighborhood very well. She was professional and courteous at all times. Because of her work, our stress and anxiety were greatly reduced. She helped find the perfect home for us, so I don't expect that we'll need to hire Sue again. But, if we do need help again, she will be the person we call. She certainly earned our trust, and we would strongly recommend Sue to anyone looking to buy and/or sell their home.
This was our second time working with Sue and Travis this time to sell our first house and find a bigger house for our family. They were both amazing through both processes lending their expertise and always communicating promptly. Having them both was really an advantage as they both bring different perspectives when looking at houses. They helped us select the best offer on our house through the selling process and helped us craft an offer that was accepted on the first property we put an offer on! Friends of ours had reported having to put in multiple offers on multiple houses before finally getting one accepted. Thankfully that wasn't the case for us with this stellar team!
Sue is the best!!! 5 stars all the way
Sue is the best.
Mainly worked with Sue but both were very timely when I had questions.
I can't say enough positive things about Sue and Travis Derby. We worked with Sue and Travis to sell our home in Waukesha for well over the list price within one day, and to purchase our dream home in Sussex in a very competitive market. They proved to have extensive knowledge of the local markets, expert negotiating skills, and were always there to talk through every step of the way. Sue and Travis were always easy to reach with a call, text, or email. Even months after our purchase, we still have a relationship with the Derbys and we are so grateful for everything they have done for our family.
This is the second time I have used Sue she is fantastic! She is knowledgable and very helpful! She makes herself available to her clients whenever needed!! Shes the best!!!! Alanna Roux
In 2012 my then boyfriend and I were looking for a home to purchase in Waukesha and we started the long grueling journey of finding the right fit on our own attending open houses. That's where we were lucky enough to meet Sue Derby who we immediately had a great rapport with. She became our Realtor and helped us find our dream home! In the last 8 years, we continued to send all of our friends and family to her and wouldn't trust anyone but her and her son. We love her dearly and know she would ALWAYS have our best interest at heart no matter what. Recently, she helped more dreams come true when she helped us find my mother in law her forever home which is in our neighborhood. Having her close to us is such a comfort to both her and us. So many fun memories to make in the coming years being so close together. Thank you for being a part of our family, Sue! Also for taking such great care of not only us, everyone I have sent your way. You and Travis are amazing.
Excellent. Always right there to schedule appointments, answer questions, and met all of our needs both as the seller and the buyer. I would recommend Sue and Travis to anyone I know. Made buying our condo and selling our home easy. This is what I call excellent customer service.
Sue did a great job for me. She was extremely available, responsive, and diligent in finding me the house that I wanted. On the infrequent occasions when she was unavailable, Travis was a great stand in. What I like best about Sue is that she has a lot of experience and a great eye for architecture, so she was able to bring to my attention many small issues that I would have missed. At no point did she ever make me feel as if making a sale was more important to her than my satisfaction. I would use her services again without hesitation and would highly recommend her to anyone looking for a good realtor.
Sue helped us by a Condo in downtown Milwaukee. We have dealt with many realtors over the years, and I wil say quite truthfully that she was one of the best. Communication was excellent and she was always on top of things, knew the questions we had and concens we had before we even asked them. She did not leave a single detail unasked or unknown. Also, she encouraged us to do an Accelerated counter offer that we did not know even existed. Without this mechanism at her advice, we would not have gotten the property as there was another offer above the asking price. Great job Sue - happy to recommend her!
We were very happy to work with Sue Derby. She is an outstanding professional. She facilitated selling our home quickly and made the process one without complications. She also helped us buy our dream home. We felt confident with her knowledge and experience. She handled all the details. We would recommend anyone wanting to sell or buy a home to contact her.
This is our second time using Sue and Travis, though this time we were both selling and buying. Both experiences were made as painless as possible by them! They helped us feel confident in our decisions, ensured our best interests, and were available for questions whenever we had them. We found our new home in just over a month of looking and closed on the sale of our home just a month after listing. As long as they are in the real estate business, they will be our go-to team!
Ann and I just want to say a great big thank you to Sue and Travis they bent over backwards to help us close on our new home. They are two of the best.
Great experience! Sue and Travis were always available to view houses, nights and weekends. They were very knowledgeable about the areas and concerns with every house. They handled all the communications between me and the buyers, and me and the sellers. I was able to find a great house with them.
I've worked with Sue since I moved back to Wisconsin, over 20 years ago. She continues to amaze me with her energy and commitment to her clients! Her positive approach and sense of humor really ease the stresses of selling and buying a home. She started as my realtor and has become a great friend.
Travis was a tremendous help in securing the offer on our home. He was always available to answer questions and guide us through the entire home buying process. We felt that Travis gave solid advice when selecting our dream home and always had our best interest in mind.
Thank u so much Sue An Travis! I cannot b any happier an satisfied with the work u two have done for me.
Sue and Travis did a marvelous job shepherding two first-time buyers through the process, demystifying and educating as we went. My wife and I felt safely guided as we worked through the many challenges of home buying!
5 stars --- Excellent!! Sue was friendly, professional and helpful and made the experience very positive.
I worked with Travis.
Hi Sue & Travis, I can't begin to thank you enough for all you did to make the sale of my condo so swift and painless for me. I had dreaded the day when I would sell but I have no regrets of using your services. Thank you for keeping in touch over the 23 years since you helped us purchase the condo. You deserve the 5 star excellent award. Louise
5 star rating! Sue was fantastic, very professional, knowledgeable, thorough, and friendly. Selling the house is a stressful, complicated experience and Sue was there for me every step of the way. Grateful she was recommended to me, had a very good experience!
Both Sue and Travis were very engaged in my search for a new home and in the purchase process. They made themselves available on quick notice and gave great advice along the way. I felt they were truly pleased when I found the right house and were so helpful in making a competitive offer in a very tight market. I would highly recommend their services to anyone selling or buying a house.
I thought I knew what I wanted when I started my home search but what I ended up buying was almost on the opposite end of the spectrum. Throughout my search, Travis and Sue were supportive and rolled with the punches.
Sue did an awesome job with the purchase of my home. She was endlessly patient, reassuring, and knowledgeable. She always volunteered to go the extra mile to be there when I couldn't, and she helped me so much in a very difficult real estate market. I found her utterly trustworthy and would give her my highest recommendation without reservations.
Sue and Travis are great!!! They are very friendly, professional and prompt. They are easy to reach and talk to. They are very knowledgeable. They are so nice to work with and have recommended them to our friends and family!!
My wife and I were first time buyers, and truly didn't know about all the stress that goes into home-buying until we got into it. Our friends recommended we work with realtors, but not just any realtors. They recommended Sue and Travis Derby out of Waukesha. Travis had helped our friends find and purchase a home a few years back and spoke so highly of them so we found some time to meet with Travis. Something that immediately stood out was when we met. It was later than usual 5:30, or 6, and he was clearly the last one in the office. He stayed and talked with us about the home-buying experience for around 2 hours, I'm sure well past quitting time. But it was evident to us that this gesture meant he was committed to us and our needs. Not only that, he is very personable and easy to talk to. Right off the bat we knew we were in good hands. Almost felt too good to be true. He let us know he'd be traveling soon, but assured us that we could just as easily get a hold of his mother, Sue. One of our first showings was actually with Sue and it was clear that the kindness and caring Travis showed, runs in the family. Both of them were honest and answered the many questions we had. They both told us things we may not have wanted to hear but they were important things we needed to know about the house, neighborhood, foundation, etc. The best thing about them working as a duo, we could get in contact with them via text, email, phone call at any given time. About 2 months later, we met Travis on a very rainy and cold Saturday morning to see a house. Not ideal conditions by any stretch, but he toughed it out knowing that it might be the perfect house for us. Long story short, I am writing this from the comfort of our new home. We are very thankful for the Derbys for alleviating much of the stress that goes in to the home buying process. We could not have been happier working with them and plan to work with them in the future for any more buying/selling needs.
Sue and Travis were wonderful to work with in the sale of my home. They provided sound advice, were always prompt in communicating and responding to my questions and available above expectations. I would highly recommend them to anyone wanting to buy or sell a home.
Sue did a great job we would recommend her to family and friends. John and Eva Libecki
Our former home was a difficult sell. Although it has a beautiful interior and spacious rooms and closets, the exterior with its leaking porch roof and three chimneys needing much repair demanded a buyer who had the fortitude and financial resources to take on this task. Over and above this, since the home is on multiple historical registries, any outside repairs would require approval from the Waukesha Historical society. Sue and Travis Derby had the patience and insight to continue as our representatives through the months and numerous viewers and devised a strategy whereby we were finally able to find a buyer. We are eternal grateful for their positive attitude and sincere kindness throughout this entire process. Moreover, after we sold the historical house, Sue did a wonderful job of finding a condo which met our needs perfectly in the area we felt comfortable despite the lack of suitable choices at that time.
If it wasn't for Sue and Travis I believe I would not have acquired the home I love. They were very understanding about my hearing loss which made things easier for me. I would highly recommend them to anyone selling or buying a home because they are caring and have so much experience with any situation.
Sue came to me recommended by my BFF from the WI area when our previous house went under contract. Sue listened to my needs and wants setting up a variety of searches based on our criteria for our dream house. As our thoughts and dreams morphed over time, the searches were refined to optimize results and specifications until we found the house . I would highly recommend Sue to anyone looking for their new dream home. Thanks Sue!!
Sue and Travis were so great to work with. Very informative and helpful. Very helpful and easy to work with! They are great!!!
We were moving from Virginia and only had a short time to find a suitable house and get all the transactions complete. Sue simply could not have done more to help us. She met me for an initial house hunting trip to narrow down the choices and look at typical properties and then spent 3 days driving my wife and I around multiple properties until we found our new home. The paperwork was easy and always very prompt and accompanied by a text or call to advise it had been sent. I think it would be very hard to find a realtor who would be as responsive, helpful and accommodating. If you want the best this is it, a true 5 star service
She was excellent, Sue went above and beyond to help us with helping with the selling of our condo. 5_- star rating. She kept us informed on every detail, appointment times, information needed at any given time. Sue has great personality as well. She is very professional at her job.
Sue was extremely helpful and made the stressful process of buying our next home and selling our existing home easy for us. This is the second time we've used Sue - she helped us buy our first house almost a decade ago. After having dabbled with a discount agent a year ago I can say the difference in personal attention you get with a full service agent is night and day. Sue has a great deal of experience that is evident when you ask her questions or deal with tricky situations that can arise in real estate transactions. I would highly recommend her to anyone looking to buy or sell their home
We had a great experience selling our house with Sue and Travis Derby. This is our second transaction with them and will work with them again given the opportunity.
Sue and Travis Derby were exceptional. I would highly recommend them.
Sue Derby was a pleasure to work with. She was very informative and wanted to make sure we did not purchase a home just to purchase one. Sue found us our forever home and we enjoyed working with her. Sue was always available to answer questions and set up home viewings in a flash. We would definitely recommend Sue Derby and Shorewest.
Sue Derby is the consumate professional, with a great sense for the real estate market. Her abiity to know the area, recognize trends were greatly appreciated by us as buyers and sellers. Our relationship with Sue was always upbeat and energetic, even through some tough business and personal times. We would not hesitate to recommend her to anyone. Thanks again !! Pete and Sandy Leydorf
Sue defines the word professional. Our home sold quickly and we had a shortened timespan to find our forever home. She quickly got a feel for our style and likes and gave her advice as needed. We live in a historic home and the sale and subsequent inspection had its ups and downs. Sue guided us through each obstacle. We would wholeheartedly recommend Sue to our friends and family looking or selling a home! She was awesome!
Great service had 4 offers (1 accepted) and 8 showings within days of listing. She was very familar with the area and helped us set a competitive price.